NEC XN120 Applications
NEC XN120 MyCalls Call Management Software
Lost calls means lost business: -
- Are you losing too many calls?
- Are customers complaining because they cannot get through?
- Are your staff spending too much time on personal calls?
- Is a certain department not taking or making enough calls?
- Do you want to improve the productivity of your business?
- Do you want to monitor the costs of calls?
- Do you want to be able to produce telephone bills?
If answers to any of these questions are 'YES' then you need NEC MyCalls call logging software.
**MyCalls basic comes as a FREE bundled application for the first 12 months with every NEC system**
Please download the NEC XN120 MyCalls Brochure below for more information. Alternatively give us a call or contact us to speak to a qualified NEC engineer who will be happy to answer any questions you may have.
NEC XN120 Computer Telephony Integration
Improve efficiency by integrating your PC: -
By integrating your PC with your phone system you can improve the efficiency of your staff by giving them complete control of their phone through their desktop PC or laptop. You can also see the details of who is calling you by integrating your database.
This is an ideal solution for any home workers you may have who don't have the space for a PC & system phone. They can simply connect a headset to their PC or laptop of which then becomes a system phone as well as a PC so they can have access to all the system fetures as if they were in the office.
Below are just some of the features & key benefits you get with NEC's CTI software: -
- Answer, dial, conference, transfer & hold a call via the click of a button
- Screen pop your customers details on screen when they call
- See whether your colleagues are busy or available on screen
- Keep a log of all your calls & call them back with the click of a button
- Plus many more
Please call or contact us for more information or a demonstration on the NEC XN120 CTI software.
NEC Call Recording
Call Recording is now a pre-requisite in certain industries: -
Call recording is an area that most businesses dismiss but now it is essential that certain industries have a call recording system in place but not just any call recording system.
If the calls have to be recorded for legal reasons such as in the insurance industry then the calls must be encrypted so they can be used in a court of law.
Also, a large number of business transactions are now made over the telephone it may be vital to ensure your critical conversations are recorded so you can monitor the way your staff handle those important calls or just simply record a conversation so it can be referred to later.
The NEC MyCalls Recorder is your answer to all these scenarios. Please give us a call or contact us if you would like to discuss this in more depth or download the brochure below.
